Rocky's Ace Hardware, job, career, management, sales, New England



Listed below are positions currently available at Rocky's Ace Hardware. NEW STORE OPENINGS NOW HIRING FOR WELLINGTON, FL AND PORT ST. LUCIE, FL. Click here for more information District Manager Click here for more information Cashiers JOB DESCRIPTION CASHIER Responsibilities for the cashier include, but are not limited to, the following: 1. Operate point-of-sale terminal 2. Watch for shoplifters and notify appropriate manager 3. Provide customer assistance as necessary 4. Direct customers to appropriate product/department they are looking for 5. Keep checkout area neat and clean 6. Handle incoming telephone calls 7. Price or re-price merchandise as necessary 8. Handle merchandise returns and exchanges within company guidelines 9. Maintain needed forms and stock for cashier area 10. Notify customers when special order or rain check merchandise is ready for pick up 11. Screen credit cards and checks before acceptance 12. Request Helpful Hardware Club Cards or offer customers to join 13. Train new staff in cashier responsibilities 14. Complete daily paperwork within company guidelines 15. Attend store meetings and participate in training as directed 16. Other duties and responsibilities as assigned Contact: Corporate Office 413.781.1650 ext. 125 Sales Associates JOB DESCRIPTION SALESPERSON Salespersons are primarily responsible for the stores customer service. These responsibilities include but are not limited to, the following: Customer service, both on the sales floor, in assigned departments, on the telephone and at the register Knowledge of both inventory and price of items Change price tags and bin tags as needed Responsible for customer concerns within the store's policy and procedures guidelines Understanding of the store's overall goals and how you fit into and affect them Knowledge of register and other equipment special orders Helpful Hardware Club Receiving and stocking of merchandise In store display as assigned by management Watch for shoplifters and notify appropriate management Attend store meetings and participate in training as directed Other tasks and responsibilities as may be assigned from time to time. Contact: Rockys Corporate Office 40 Island Pond Road Springfield, MA 413.781.1650 ext. 125 Keyholder JOB DESCRIPTION KEYHOLDER Positions available in Fitchburg, MA Concord, MA e-mail ejhoulerizon.net The Keyholder is an hourly position that is instrumental in the operation of our stores during the absence of store management. This person usually oversees the operation of a department along with the daily retail operation of the store. Along with management, Keyholders inusre the highest standards of customer service and direct those projects and responsibilities delegated by the store manager. Keyholders act as a liaison to other employees and set the example of quality expectations.Other responsibilities include, but are not limited to the following: See sections #1 through #24 of the Assistant Manager job description. 1. Opening and closing the store 2. Responsible for safety and security, as assigned 3. Knowledge of overall store policies, procedures and goals 4. Knowledge of management responsibilities and ability to “fill in” as needed for the store manager 5. Overseeing the tasks assigned and delegated to the various store members 6. Training of store personnel 7. Supervise in store personnel to insure optimum performance and customer service 8. Inventory maintenance 9. General housekeeping of store 10. Shop the competition 11. Participate and sometimes lead the monthly store meetings 12. Oversee inventory order placement 13. Oversee inventory receiving and store stocking 14. Achieve sales and productivity goals as established by Store Manager, including keeping gross margin at acceptable level 15. Maintain working condition of store equipment and fixtures 16. Set a positive example by following company procedures 17. Suggest rule or policy changes as deemed appropriate to Store Manager 18. Develop promotions to increase store traffic 19. Ensure that end caps, dump bins and feature displays are properly merchandised and maintained 20. Greet and assist customers on the sales floor 21. Resolve customer claims and complaints in a manner that is timely, courteous and discreet 22. Authorize acceptance of checks, etc, in a manner that is consistent with company policy 23. Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner 24. Other responsibilities as may from time to time be delegated by the owner or manager Assistant Manager Trainee JOB DESCRIPTION ASSISTANT STORE MANAGER TRAINEE The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager. Other responsibilities include, but are not limited to the following: Opening and closing the store Responsible for safety and security, as assigned Knowledge of overall store policies, procedures and goals Knowledge of management responsibilities and ability to “fill in” as needed for the store manager Overseeing the tasks assigned and delegated to the various store members Training of store personnel Supervise in store personnel to insure optimum performance and customer service Inventory maintenance General housekeeping of store Shop the competition Participate and sometimes lead the quarterly monthly store meetings Oversee inventory order placement Oversee inventory receiving and store stocking Achieve sales and productivity goals as established by Store Manager, including keeping gross margin at acceptable level Maintain working condition of store equipment and fixtures Set a positive example by following company procedures Suggest rule or policy changes as deemed appropriate to Store Manager Ensure that end caps, dump bins and feature displays are properly merchandised and maintained Greet and assist customers on the sales floor Resolve customer claims and complaints in a manner that is timely, courteous and discreet Authorize acceptance of checks, etc, in a manner that is consistent with company policy Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner Other responsibilities as may from time to time be delegated by the owner or manager. Positions available in the Greater Springfield Area Contact Information Human Resources 40 Island Pond Road Springfield, MA 01118 fax: 413.304.8001 e-mail: Hockys.com

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