Store Manager Position - North Andover MA

Job Summary:
The Store Manager’s primary responsibility is to direct the daily retail operations, insure customers are efficiently and courteously served and assign and oversee the completion of those tasks and responsibilities delegated to the store team.

Job Description:
  • Analyze changes that affect the store’s operation and goals.
  • Make necessary changes and adjustments to meet and or beat expectations.
  • Direct the retail operations of the store within company guidelines
  • Establish department and store sales goals
  • Overall responsibility for store safety and security. Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees
  • Oversee payroll
  • Hire and train employees to insure maximum efficiency and productivity in all departments
  • Train employees to develop and maximize their talents
  • Supervision of assistant store manager(s) and department manager(s)
  • Supervise store team to insure optimum performance and customer service
  • Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed
  • Oversee vacations, holiday and sick leave schedules
  • Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM or HR immediately
  • Conduct monthly store meetings
  • Complete annual performance reviews for store team in a timely and accurate manner
  • Shop the competition
  • Work with Merchandising team regarding price and margin maintenance and current price inventory levels
  • Create in store traffic building campaigns
  • Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
  • Oversee inventory shipment and receiving
  • Supervise merchandise displays for maximum sales efficiency
  • Maintain physical plant and equipment to insure maximum sales efficiency
  • Maintain good contact with suppliers as needed
  • Attend management and training meeting and conventions as needed
  • Participate in local civic affairs
  • Delegate maintenance of defective merchandise claims
  • Maintain safe opening and closing procedures
  • Other responsibilities as assigned


Qualifications:
Knowledge, Skills & Abilities:
  • Operates with initiative, commitment, strong work ethic & sense of urgency
  • Flexible, responsive to feedback
  • Operates with a high degree of honesty / integrity; treats others with respect, dignity, and fairness
  • Possess and operates with high degree of managerial courage
  • Physically capable of performing work
  • Critical thinker; aptitude for learning
  • Positive attitude – cooperative, positive outward demeanor
  • Exceptional customer service; Team player
  • Hardware experience a plus and/or functional competency for position
  • Effective communication skills; maintains/exhibits professional conduct at all times
  • Well-groomed professional appearance

Credentials & Experience:

  • Demonstrated success as manager in a hard-lines retail environment
  • Demonstrated success supervising others in a retail environment
  • Demonstrated success contributing to sales volume including, but not limited to personal salesmanship and “soft” suggestive selling
  • Analytical skills including the ability to interpret and utilize information from P&Ls and other business reports


Reports To:
District Manager

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