Assistant Manager Position - North Andover MA

Job Summary:
The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of customer service, and direct those projects and responsibilities assigned and delegated by the Store Manager.

Job Description:
  • Opening and closing the store
  • Safety and security, as assigned
  • Knowledge of overall store policies, procedures and goals
  • Knowledge of management responsibilities and ability to “fill in” as needed for the store manager
  • Overseeing the tasks assigned and delegated to the various store members
  • Training of store personnel
  • Supervise in store personnel to insure optimum performance and customer service
  • Inventory maintenance
  • General housekeeping
  • Shop the competition
  • Participate and sometimes lead the monthly store meetings
  • Oversee inventory order placement
  • Oversee inventory receiving and store stocking
  • Achieve sales and productivity goals as established by the Store Manager including keeping gross managing at acceptable level
  • Maintain working condition of store equipment and fixtures
  • Set a positive example by following company procedures
  • Suggest rule of policy changes as deemed appropriate to Store manager
  • Develop promotions to increase store traffic’
  • Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained
  • Greet and assisting customers on the sales floor
  • Resolve customer claims and complaints in a manner that is timely , courteous and discreet
  • Authorize acceptance of checks, etc, in a manner that is consistent with company policy
  • Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
  • Other responsibilities as required

Knowledge, Skills & Abilities:
  • Exceptional customer service
  • Capable of contributing to sales volume performance including, but not limited to personal salesmanship and “soft” suggestive selling
  • Effective communication skills; Team player
  • Professional conduct and personal presence
  • Exhibits initiative, urgency, and strong work ethic
  • Leadership; gains the respect of others, leads by professional example, able to interact effectively with all levels in the organization
  • Physically capable of performing work
Credentials & Experience:
  • Possess hardware or other hard-lines related work experience
  • Strong record of achievement including career accomplishments/level of responsibility respective of # of years of professional employment
  • Some management (supervising others) experience preferred

Reports To:
Store Manager

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